Compass Distribution and CRM Management 
Compass Distribution and CRM Management encapsulates all aspects of interaction an organization has with its clients/customers. It is a business strategy solidly focused on winning customers and keeping the right ones. This system is used to maintain all the distribution processes in control in a very easy way in both platforms (back office system and handheld system)

Compass Distribution & CRM Management covers the following areas:

·         Customers information: Categories, Commercial data, targets, pricelists, discounts, etc.

·         Customers connections documentation: basic Contact information, visits, calls, history, etc.

·         Employees & distribution groups information

·         Salesmen targets: target performance daily, periodically, etc.

·         Products categories: hierarchy, special groups, segments values, etc.

·         System on the road: sale, invoice issue, payment acceptance, returns, orders, etc.

·         Integration with the back office systems

·         Customers orders follow-up to the final delivery

·         Sales representative follow-up and sales plan follow-up

·         Routes planning: cycle days, real geographic points, country, city, zone, area, etc.

·         Compatibility with all types of PDAs

·         Promotions: straight, buy/get, and cross promotions, invoice discount, etc.

·         PDA Customer assets tracking: details, service records of all assets, last service, next service, service type, service cost history, etc.

·         Handling direct messages to PDAs from supervisors.

·         Handheld market surveys: through user pre-defined questionnaires on the back office system.